Top FAQs About DEWA Connections and Disconnections

The Dubai Electricity and Water Authority, or DEWA, distributes electric and water services in Dubai. Whether you are the owner of a house that needs some changes or a tenant who wants to move to another house, understanding the process of connecting and disconnecting DEWA services is crucial. Below are some of the most common questions on DEWA connections and disconnections regarding official data.

Obtaining a new DEWA connection is as easy as one, two and three and can be completed online either through the official DEWA website or the DEWA Smart App. You need to submit the following documents:

Tenancy contract (Ejari)

• Emirates ID Card or Passport for Non-Residents Only
• DEWA Premise Number is stated on the building meter.

When the application is complete, DEWA reviews the request in one business day. The response procedure takes one business day after applying at DEWA. A guarantee must also be paid, which is fully refundable once you apply for service disconnection.

Deposit for residential customers:

• AED 2,000 for apartments
• AED 4,000 for villas

What are the charges for getting connected to DEWA?

A DEWA connection installation costs a deposit and a few bucks in connecting charges. One good thing is that there are no additional installation charges since most developed buildings and properties in Dubai already have the required installation requirements. The security deposit is recoverable upon service disconnection, where the consumer owes no amount.

DEWA offers tariffs for water and electricity services on a consumption basis, using tariff slab rates. Prices differ depending on the type of customer: residential, commercial, or industrial.

Tariffs for residential use (per kWh and 1,000 gallons of water):

• Electricity: Consumption is charged between AED 0.23 and AED 0.38 per kilowatt hour, depending on usage.
• Water: Customers are charged between AED 3.5 and AED 4.6 per 1,000 gallons, based on the volume consumed.

Since when does it take to establish a new DEWA account after applying for one?

When you approach DEWA for a new connection, the service is activated within one working day after producing the relevant documents and deposit. This timeline will apply to most of the properties in Dubai that already have the infrastructure in place. It may have differed for the wrapping properties (construction or major renovations or improvements).

How do I cancel the services provided by DEWA when I am leaving?

Through the DEWA Smart App or DEWA’s official website, one can submit an online application for a service cancellation while seeking to move out of a property. You will need the following details:

• DEWA account number
• Ejari certificate number – (optional)
• End-use consumer meter reading (final reading, if applicable)

You can renew the security deposit via bank transfer or cheque when you request it. DEWA usually responds to disconnection requests within 24 hours and compiles the final bill.

It, of course, always helps a tenant if they know if the security deposit, usually the equivalent of a month’s rent or more, is refundable.

Yes, as long as you terminate your DEWA service with them, the security deposit is refundable in full. After clearing the balance orders, the deposit amount is returned through transfer or cheque. The refund method is up to the customers to decide during the disconnection request process.

If your account has a balance outstanding for usage, DEWA will adjust this amount from your security deposit. The balance, if any, will be returned to you in part against any costs and expenses that may have been incurred.

How can I pay my DEWA bills?

DEWA offers a variety of payment methods for customers to settle their bills conveniently:

Debit through the website www.dewa.gov.uae Or Smart App

By bankers’ checks, using ATMs, using the best online resources, or travelling to branches.

Through such license payment partners as exchange bureaus and convenience stores.

For a fixed planned monthly subscription, direct debit was received monthly.

Apple Pay and Samsung Pay

Also, DEWA provides the EasyPay service through which customers can pay their bills safely and easily with a payment link to their DEWA account.

What happens if I don’t pay my DEWA bill on time?

Moreover, DEWA can charge late payment fees if you fail to pay your DEWA bill before the stated period. For residential, amounts up to AED 1,000 cost AED 15, while amounts greater than AED 1,000 cost AED 25. Failure to make payments over time could lead to denial of service delivery or provision of service.

To give consumers ample chance to pay their debts, DEWA offers a window period within which it does not take any action against clients. If your service is disconnected, you must fully pay the outstanding balance and reconnection fees to reconnect your DEWA services.

Reconnection fees:

• To reconnect during normal working hours costs AED 100.
• AED 300 for reconnection during weekends or after business hours

What should the procedure for reconnecting a DEWA connection be after the connection was cut?

If you have been notified that your service has been disconnected because of a lack of payment, you must pay the amount owed and the reconnection fees to get back the service. Reconnection usually occurs within 24 hours after the payment has been cleared.

DEWA suggests that people provide an auto-payment mechanism or use alarms to avoid being disconnected and to pay bills on time.

What do you understand by DEWA’s Green Bill?

DEWA launched the Green Bill to encourage customers to switch to paperless billing. When you sign up for the Green Bill, you receive all your monthly electricity and water bills via email, which means the least amount of paper is used, and it is easy to keep track of your billing statements.

Can I move my DEWA connection to another place with ease?

Unfortunately, you cannot transfer connections from one property to another within DEWA; The Dubai Electricity and Water Authority only allows a change of ownership of the utility connections to another person but does not move them from one property to another. Whenever you change your property, you must register for the new connection, and the old one will be disconnected. Only the security deposit of the previous connection shall be returned; the new property requires a new deposit.

The DEWA connections and disconnections process is very smooth if you know the whole process. Customers are satisfied through easy online processes, multiple payment options, and the ability to activate services instantly. Knowledge of billing and deposits is useful in ensuring there are no hitches during the moving-in or moving-out process for residents of Dubai.

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